Kiosk fleet monitoring
AutomationRemote watch on 400+ game kiosks
ClientZilla Amusement
IndustryAmusement
Year2024
Duration4 months
MQTTGrafanaCellular
01 — Challenge
A process that worked at ten kiosks fell over at four hundred: failures surfaced as coin-count discrepancies weeks later, and every fault meant a drive-out.
02 — Solution
We mapped the workflow, automated the deterministic steps, and put cellular telemetry on every kiosk — fault detection, health dashboards and an alert path that pages the right technician with the right part.
03 — Results
Four hundred twenty kiosks report in, service call-outs are down 41%, and faults surface in five minutes instead of five weeks.
420kiosks monitored
-41%service call-outs
5minfault detection
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